Reflect
The student records what happened, upcoming pressure and where help is needed.
How it works
A clear journey from onboarding to a stronger weekly rhythm.
The mentoring relationship comes first. Plans, reminders and resources make each conversation more useful, but they do not replace the person who knows the student.
After onboarding
A mentor is allocated after onboarding and the initial study diagnostic.
- 1
Mentor allocation
After completing onboarding and the initial study diagnostic, the family receives relevant mentor information after screening and fit have been reviewed.
- 2
Introductory session
The mentor learns about the student’s habits, goals, interests, workload and preferred way of working.
- 3
Weekly mentoring cycle
The student reflects, agrees on priorities and uses planning, practice or resources where they help.
- 4
Monthly skill-focused workshops
Both plans include workshops that build practical skills such as planning, active recall and assessment preparation.
- 5
Parent progress update
A mentor-reviewed summary shares appropriate wins, priorities and next steps at the frequency included in the plan.
- 6
End-of-term review
The family reviews what changed, what still needs support and whether the next term should continue or adjust.
A normal student week
Small decisions, reviewed consistently.
The exact contact changes by plan, but the week follows a simple pattern that keeps responsibility with the student.
Prioritise
The mentor helps define a small number of visible outcomes and one realistic next action.
Practise
The student uses agreed study blocks, questions or resources. An automated reminder may support the rhythm.
Review
Mentor feedback helps the student adjust. The appropriate parent update follows the selected plan.
Roles, contact and response expectations
Support without surveillance or an always-on chat promise.
Mentor contact
Both plans include a dedicated university mentor and introductory session. Study Support includes one 30-minute session per semester. Performance Mentoring includes one 20-minute private check-in each fortnight.
Automated reminders
A reminder can support an agreed action. It does not make a decision, interpret a disclosure or replace mentor feedback.
Response expectations
Mentor responses follow the selected plan and agreed communication rhythm. Messages are not monitored as an instant or emergency service.
Privacy and escalation
Private reflection is not routinely copied to parents. Safety, complaint and boundary concerns are escalated to the responsible team member.
Mentors do not diagnose, counsel, complete assessed work or replace parents, teachers, careers advisers or emergency services.
Ready when you are
The right support starts with a considered match.
Tell us what your child needs help with. We will guide you toward tutoring, mentoring or a joined-up plan.